Cancellation & Refund Policy
Understand refund eligibility and cancellation policies for ZecBay Document Generator Tool
Effective Date: 22/05/2025
1. Overview
Refunds allowed only for technical issues caused solely by ZecBay.
2. No General Cancellations or Refunds
All sales final unless specific tool failure is verified by ZecBay.
3. Refund Eligibility
Report technical faults within 72 hours. Verified issues only.
4. Review and Investigation Process
- Acknowledge within 3 business days - Resolve within 10 business days - Valid claims may receive partial/full refund
5. Non-Refundable Circumstances
- Change of mind - Internet/browser/user error - Missed 72-hour window
6. Refund Processing
Processed via original payment method within 5–10 business days.
7. Contact
📧 contactus@zecbay.com 📧 sales@zecbay.com 📍 Address: Not yet registered
8. Final Note
We aim to be transparent and fair. Issues reported in good faith will be handled responsibly.